This Refund Policy applies to all digital products sold on BMW Manuals PRO. All of our products are digital PDF manuals delivered by instant download. No physical products are shipped, so there are no shipping costs and nothing to return by post.
When a refund applies
- You were charged but did not receive a working download link.
- The file you received is corrupt or does not open.
- The manual you received does not match the product description (wrong model or year) and we cannot provide the correct file.
When a refund does not apply
- You changed your mind after downloading the manual.
- You bought the wrong manual, but the file matches its product description. Contact us and we will help you get the correct manual.
- You cannot open the PDF because of a problem with your device or software. Contact support and we will help you access the file.
How to request a refund
To request a refund, use the contact form on our Contact Us page or email [email protected]. Please include your order number, the name of the manual, and a short description of the problem. We aim to reply during our business hours: Monday – Friday 9am to 8pm, Saturday 9am to 5pm, Sunday closed.
How refunds are processed
If your request is approved, the refund is issued to your original payment method. Please allow your payment provider time to post the refund to your account.